Florists Crystal Palace is committed to providing the freshest flowers to our valued customers. As your trusted local florist in Crystal Palace, we pride ourselves on delivering beautiful, high-quality floral arrangements to households and businesses in the area. Every bouquet or arrangement is crafted with care, ensuring your flowers arrive fresh and vibrant, just as you expect.
Your satisfaction and delight are incredibly important to us. If your flowers arrive damaged or in an unsatisfactory condition, please notify us as soon as possible after delivery. We kindly request that you contact us within 24 hours of receiving your order, including clear photographs of the damaged flowers and packaging. This allows us to assess the situation and provide a prompt solution.
We guarantee that all flowers from Florists Crystal Palace will look fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to the care instructions provided. Should your flowers begin to wilt or deteriorate within this freshness window, and you have followed our care tips, we will be happy to offer you a replacement or a refund according to our policy below.
For damaged or unsatisfactory orders reported within the specified timeframe, we offer the following options to resolve the issue:
Each case is handled individually, and we always aim to reach a fair and swift resolution tailored to your needs.
If you are unhappy with your flowers or your experience with Florists Crystal Palace, our team is here to help. We take every complaint seriously and treat it as an opportunity to improve our service. To submit a complaint, please contact us with your order details, a clear description of the issue, and supporting photographs where possible. Our customer service team will acknowledge your complaint promptly and keep you informed throughout the resolution process.
We understand that flowers are often sent for special occasions, celebrations, or to express heartfelt sentiments. That’s why every member of the Florists Crystal Palace team is dedicated to delivering not only the freshest flowers but also outstanding customer service. Our loyal base of customers in Crystal Palace and the surrounding areas trust us to deliver reliability, care, and excellent value.
Your satisfaction is more than a policy—it’s our guarantee. Should any issue arise with your order, you can count on Florists Crystal Palace to address it quickly, fairly, and with the utmost respect for your needs. We appreciate your trust in us and look forward to serving you for all your floral occasions.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
