Welcome to the Terms & Conditions applicable to all orders placed via Florists Crystal Palace for online flower delivery. These terms set out the rights and obligations between Florists Crystal Palace ('we', 'our', 'us') and you as our customer ('you', 'your') for transactions on our e-commerce platform. Our flower delivery services are available throughout Crystal Palace and its surrounding areas. By placing an order with us, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase.
Florists Crystal Palace provides an online flower delivery service designed to offer a seamless floral gifting experience for customers in Crystal Palace and adjacent locations. Through our website, you can explore floral arrangements, select products, and place orders for timely delivery for various occasions, events, or personal sentiments.
The order process for online flower delivery with Florists Crystal Palace is as follows:
All orders are subject to availability. In the event that a selected flower or arrangement is unavailable due to seasonal changes or high demand, we will notify you and offer an alternative of equal or greater value, or arrange for a full refund if a suitable substitute cannot be agreed upon.
Florists Crystal Palace offers secure online payment facilities for our customers. We accept a range of commonly used payment methods, including debit cards, credit cards, and other payment types specified during checkout. By submitting a payment, you confirm that you are authorised to use the chosen payment method.
Full payment is required at the time of order placement. Orders are not processed or dispatched until payment has been successfully received and cleared. All online payments are processed securely via established payment processors following industry best practices.
All prices are stated in UK Pounds Sterling and include VAT where applicable. Delivery charges, if applicable, will be presented and calculated at checkout based on the delivery location within Crystal Palace and the surrounding areas.
You may request to cancel or amend your flower order under the following terms:
To request a cancellation or amendment, please contact us promptly with your order reference number and relevant details. We reserve the right to refuse cancellation or amendment requests received after the critical order processing period.
We strive to deliver flowers to the specified address in Crystal Palace and neighbouring areas on the chosen date. Delivery times are not guaranteed, except where specifically offered for timed delivery options. If the recipient is unavailable at the delivery address, we may leave flowers with a neighbour, in a safe location, or return them to our premises at our discretion. We will attempt to notify the recipient using the available contact information.
Risk in the goods passes to you once delivery has taken place. By placing an order, you accept responsibility for ensuring the recipient or an alternative is available to receive the item. If delivery is not possible due to incorrect information or lack of access, redelivery may incur an additional charge, or we may need to cancel the order without refund for perishable products.
Florists Crystal Palace is committed to delivering fresh, high-quality flowers matching the selected design as closely as possible. Due to the natural and seasonal nature of flowers, there may be occasions where specific blooms or containers are unavailable. In such cases, we reserve the right to substitute with items of equal or greater value and similar style to maintain the quality and aesthetic of your chosen arrangement. Significant substitutions will be notified in advance where feasible.
If you are not satisfied with your delivered flowers, please notify us within 24 hours of receipt. Our team will investigate and, if appropriate, offer a replacement or refund at our discretion. Complaints received after this period may not be eligible for compensation.
We reserve the right to reject or cancel any order for reasons including (but not limited to): product unavailability, payment issues, delivery constraints, or suspicion of fraudulent activity. Where an order is cancelled by us after payment, a full refund will be issued.
By placing an order with Florists Crystal Palace, you warrant that:
Florists Crystal Palace's liability to you in respect of any order is limited to the purchase price of the products you have ordered plus delivery costs (if any). We shall not be liable for any special, indirect, or consequential losses or damages, including loss of profits, business, or goodwill, arising from your use of our website or flower delivery service.
We do not accept liability for non-performance or delays where caused by factors beyond our reasonable control, such as severe weather, public holidays, or other events commonly known as force majeure. No provision of these Terms will limit or exclude our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
All materials on our website, including photographs, flower designs, and written content, are the intellectual property of Florists Crystal Palace or are used with permission. Reproduction or use of any content without prior written consent is strictly prohibited.
In handling your order, we collect and store personal information including names, addresses, messages, and payment details, solely for the purposes of processing transactions, deliveries, and related communications. We maintain your privacy according to applicable data protection laws and never share your information with third parties except as necessary for order fulfilment or legal obligations. Please refer to our Privacy Policy for further details on data handling.
If any provision of these Terms & Conditions is found by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining Terms, which shall continue to be valid and enforceable.
These Terms & Conditions and any contract between you and Florists Crystal Palace shall be governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute arising under or in relation to these Terms.
We may update or amend these Terms & Conditions from time to time to reflect changes to our practices, products, legal requirements, or for other valid reasons. Each modification will take effect immediately upon publication on our website. Continued use of our website and services indicates your acceptance of these changes. The latest version of our Terms will always be available on this page.
These Terms & Conditions apply to all customers utilising our flower delivery service across Crystal Palace and the surrounding areas. By proceeding with any order, you confirm your acceptance of these Terms in their entirety.
Thank you for choosing Florists Crystal Palace for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Crystal Palace, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Crystal Palace.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
